Payments are due on the 1st of each month. Past due payments will be subject to a late fee.
Online Payments: Please make online payments by 12 pm two (2) business days before your service day to allow for your payment to be processed.
Mailed Payments: Please allow 5 to 7 business days to receive and post your payments.
If payment is not received by the 10th day from the due date shown on the invoice, the account will be placed on stop service. Past due accounts may be placed on interruption of service. No credits will be issued for missed services resulting from being placed on stop service for nonpayment. Trash/Recycle will be picked up the next normal scheduled collection day following payment. Terminated accounts must be paid in full plus an additional restart fee to resume services.
If you have any questions or need assistance please feel free to call us 210.807.8555 during office hours, Monday - Friday from 8am - 4pm. We are closed from 1pm to 1:30pm for lunch.